Accessibility statement for Durham Insight
This accessibility statement applies to https://www.durhaminsight.info/
This website is managed by Durham County Council and has been developed by a third party: Esri UK using InstantAtlas. We want as many people as possible to be able to use this website.
Compliance status
This website and supporting applications are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) and/exemptions listed below.
Non-accessible content
Non-compliance with the accessibility regulations
Information about which areas of the site fail.
Areas controlled by Durham County Council
- Many of our older PDFs do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion AA 4.1.2.
- Ensure long PDFs use bookmarks to aid navigation WCAG 2.2 AA 2.4.5
As updates are applied to these PDF documents steps will be taken to ensure they are compliant. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
- Excel spreadsheets: this site provides access to data using Excel spreadsheets.
Where possible CSV files are also provided for accessibility. If a CSV file is unavailable, these can be requested by contacting us at ina@durham.gov.uk
- Check that headings and labels are descriptive WCAG 2.2 AA 2.4.6
- Ensure there are multiple ways to access a page WCAG 2.2 AA 2.4.5
As we develop and change the website, we are continually looking to improve these areas of accessibility.
Areas controlled by ESRI UK
- Ensure pages don’t scroll in two dimensions on small screens WCAG 2.2 AA 1.4.10
- Ensure form controls contrast sufficiently with their surroundings WCAG 2.2 AA 1.4.11
- Ensure pages don’t require zooming and 2D scrolling on small screens WCAG 2.2 AA 1.4.10
- Ensure drag and drop movements have an accessible alternative WCAG 2.2 AA 2.5.7
- Identify the purpose of fields programmatically WCAG 2.2 AA 1.3.5
- Check if an error prevention mechanism is required (for legal, financial, data) WCAG 2.2 AA 3.3.4
- Ensure components are identified consistently WCAG 2.2 AA 3.2.4
- Ensure that navigation remains consistent WCAG 2.2 AA 3.2.3
- Use text to convey information where possible WCAG 2.2 AA 1.4.5
- Ensure suggested corrections are provided where applicable WCAG 2.2 AA 3.3.3
InstantAtlas Tools
The Interactive Maps and Reports are accessible and have been developed by ESRI / Instant Atlas i.e. a third-party organisation. More information on this accessibility can be found here relating to those tools.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Email: ina@durham.gov.uk
We’ll consider your request and get back to you within 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact ina@durham.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.
Preparation of this accessibility statement
This statement was prepared on 30 September 2021 and last reviewed on 23 February 2026.
This website was last tested on 20 February 2026. The test was carried out by Durham County Council using the third-party assessment tool SilkTide.